Initial Training Program

1. Orientation

Company Overview:

  • Detailed history of Mr. Crunchy Chicken and Crunchy Foods Group.
  • Mission, vision, and core values.
  • Overview of the fast-food industry and market trends.

Franchise Structure:

  • Roles and responsibilities of franchisees.
  • Understanding the franchise agreement and compliance requirements.
Orientation

2. Operational Training

Kitchen Operations:

  • Food Preparation:
    • Standardized recipes and cooking procedures.
    • Portion control and ingredient handling.
  • Cooking Techniques:
    • Deep frying, grilling, and other relevant cooking methods.
    • Maintaining consistency in food quality and presentation.
  • Quality Control:
    • Food safety standards (HACCP principles).
    • Routine quality checks and audits.

Equipment Training:

  • Proper use and maintenance of kitchen equipment.
  • Troubleshooting common equipment issues.

Front-of-House Operations:

  • Customer Service:
    • Effective communication and customer interaction skills.
    • Handling customer complaints and feedback.
  • Order Management:
    • Using the POS system for order taking and processing.
    • Managing online orders and delivery services.
  • Dining Area Maintenance:
    • Cleaning protocols and hygiene standards.
    • Setting up and managing the dining area for peak hours.
Operational Training

Ongoing Support

1. Field Support

Regular Visits:

  • Scheduled visits from field support representatives to provide on-site assistance.
  • Evaluations and feedback on operational performance.

Hands-On Guidance:

  • Assistance with implementing best practices and operational improvements.
  • Support with troubleshooting and resolving operational challenges.
Field Support

Summary

By offering comprehensive training and robust ongoing support, Mr. Crunchy Chicken ensures that franchisees are fully equipped to succeed in the fast-food industry. This commitment to excellence fosters a strong partnership between the franchisor and franchisees, contributing to the overall growth and success of the brand. Franchisees can rely on the extensive resources and backing provided by Mr. Crunchy Chicken to achieve their business goals and thrive in a competitive market.